Sample Orders
You may return your Premium Blanks sample orders within 14 days of receiving them for a full refund, minus the original shipping costs.
All refunds will be processed within 10 working days after the returned items arrive at our facility.
Conditions for Returns:
- Items must be returned in the original condition: unworn, unwashed, and undamaged.
- Shipping costs applied to the original order are non-refundable.
- Returns made after the 14-day allowance or not meeting the above conditions will be refused.
- Refunds can only be issued to the original payment method used at checkout.
Custom Orders
All custom order sales are final. No refunds or exchanges are allowed.
At Premium Blanks, we prioritise quality by performing multiple in-line quality checks throughout production and before dispatch. If a production error occurs on our end, we will address it promptly.
Damaged, Defective, or Incorrect Items
If your order is defective, incorrect, or damaged, please:
- Contact us within 3 days of receiving your order at info@premiumblanks.co.za.
- Follow the instructions below to submit your claim.
Required for Claims:
- Individual photos of each damaged item.
- A group photo showing all damaged items together.
- Items must be new, unworn, unprinted, and returned with original barcodes and tags intact.
Important Notes:
- Approved claims will be valid for store credit equivalent to the value of the returned items. Store credit is issued as a digital gift card that does not expire.
- Damage caused by third-party operators (e.g., print shops) will not be accepted. Printing or altering items voids all claims.
- Shipping costs for returns are the responsibility of the customer.
Missing Items
If an item is missing from your order:
- You must contact us within 3 days of delivery.
- We will conduct a thorough investigation to validate your claim, including weight verification and warehouse checks.
Mis-Shipped Items
If you receive an incorrect item:
1. Contact us within 3 days at info@premiumblanks.co.za.
2. Return the mis-shipped item along with the original invoice.
Return Conditions:
- Items must be new, unworn, unprinted, and returned in their original condition.
- Approved claims will be valid for store credit or an exchange.
Return Address
Please return all items to:
Premium Blanks
75 Shannon Street
Salt River
Cape Town
7925
We strongly recommend using a tracked courier service and sharing the tracking number with our support team via info@premiumblanks.co.za.
Processing Time
- Please allow 3–5 business days for us to respond with further instructions after you submit your claim.
- Approved refunds and store credits will be processed within 10 working days of receiving the returned goods.
- Note that processing times may be extended during peak seasons or holidays.
Your Consent
By using our website, placing an order, or interacting with our services, you consent to this Returns and Refund Policy and agree to its terms.
Changes to the Policy
Premium Blanks reserves the right to update this policy at any time. Changes will be posted here, and continued use of our website or services constitutes acceptance of the updated terms.